The Good, The Bad, and The Ugly

Giving and Receiving Feedback

Kaboom! You put off “the talk,” and things just went nuclear. Your boss went from checking in, to micromanaging – one iffy e-mail became a war, and that bad apple is spoiling the bunch. What now?

Many people don’t deal with sticky situations or uncomfortable conversations until they become ugly emergencies. On the other hand, healthy groups prevent messes with regular doses of honest feedback. In a way, feedback is like physical exercise: good for everyone, hard to get started, but easier to maintain. All it takes is a few minutes each week to keep the entire team up-to-speed and fully on board. For true progress, annual evaluations aren’t enough!

The fact is, it’s not only up to managers to deliver critical feedback. Especially when it comes to delivering feedback to a colleague, a customer, or client it’s not always easy to serve up. We focus on when, what, and exactly how to state what needs to be said to keep communication lines open in any working relationship. To minimize the apprehensiveness that typically accompanies critical conversations, participants have a chance to practice delivering feedback through a variety of real-world situations. In the end, everyone feels empowered to deliver and receive feedback on an ongoing basis.

Participants leave this workshop with the ability to: 

  • Give honest reactions without candy coating or lecturing
  • Listen interactively, lower tension, and defuse defensiveness
  • Provide day-to-day spot coaching and course corrections
  • Address exceptionally hot issues swiftly and decisively
  • Adjust for bosses, coworkers, colleagues and clients
  • Receive constructive criticism openly and candidly

 This interactive workshop shows professionals how to lay the foundation for honest communication and trust among managers, staff, colleagues and clients.


Partial-day Workshop


8-24 Participants


Team Performance

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