Building Client Relationships: From Vendor to Partner

This program provides inspiration and new tools to develop deeper and longer-lasting partnerships that ultimately better serve companies and clients.

Individual Contributors


Virtual or In-Person

Clients are the lifeblood of your organization, and the key to your future growth and success. So how can you build amazing client relationships? How can you wow them? How can you foster an environment where employees want to go above and beyond for clients every single day? Companies are learning that, in order to develop successful client partnerships, they first need to foster loyalty and strengthen trust and collaboration to achieve better results together. This dynamic program provides direction on transitioning from outstanding service providers to vital business partners. We share tangible best practices with easy-to-follow, step-by-step instructions on how to increase the depth of your involvement to win over your clients every day. Everyone learns how to set client expectations, requirements, and boundaries while excelling at timeliness, communication, initiative, appreciation, and engagement.

Participants leave this program with the ability to:

Navigate the essential stages in developing stronger relationships

Understand the components of building trust with clients

Identify no-cost ways to enhance client connections

Win over even the toughest clients time and time again

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