Critical Conversations with Direct Reports
This program gives managers a practical, proven approach to handling tough talks with direct reports.
People Leaders/Managers
Management & Leadership
Virtual or In-Person
Waiting until the performance review to give feedback isn’t enough: 65% of employees want feedback more often! But not every issue requires action: is it a real mistake, a concerning pattern, or just a difference in style? Think of it like reviewing a report: the “wrong” font is subjective, but incorrect data demands immediate attention. Feedback works the same way; separating style from performance is key. This session gives managers the tools to spot the difference and step in at the right moment. Using our 6S model, participants learn how to deliver critical feedback that’s clear, timely, and actionable. Managers even practice working through common reactions such as defensiveness and strong emotions, turning tough conversations into real growth for employees and teams.
Participants leave this program with the ability to:
Decide if a situation warrants conversation and when it requires intervention
Consider the four success factors in how feedback is received
Implement the 6S model to ensure feedback is structured, thorough, and actionable
Defuse defensiveness with specificity, acknowledgment, and impact
Handle emotional responses with empathy, patience, and the power of the pause
Create a plan for follow-through that is personalized to the individual and situation
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