This course demystifies the feedback process by defining when a situation requires direction, support, or a combination of both.
Virtual or In-Person
Delivering direct, honest, and sincere feedback is key to moving your team from good to great. But when there’s a problem with your direct report, how do you determine what feedback to give and how to deliver it?
This course demystifies the feedback process by defining when a situation requires direction, support, or a combination of both. When managers can differentiate between a skill issue vs. a will issue in real time and adjust their response accordingly, their response is guaranteed to make a powerful impact. This session also covers specific steps to deliver timely spot coaching, structure a review conversation, and make feedback a routine process that employees actually look forward to throughout the year.
Participants leave this program with the ability to:
Find the root cause of an issue before diving into 'fix-it' mode
Determine if a situation requires direction, support, or both
Maintain consistent communication throughout the year - not waiting for formal review season
Structure a review conversation that blends positive reinforcement and corrective action
Preview This Course
Watch a short clip of this course to learn more about our training style and what’s included in the program