You Can’t Handle the Truth: Resolving Conflict
This program provides guidance in respectfully resolving issues with colleagues, managers, clients and execs.
Virtual or In-Person
You’ve been waiting for the right moment to address an issue, and things went off the rails. One edgy email started a silent war, your boss went from annoying to micromanaging, and your coworker cut you completely out of the loop. It’s time to have “the talk” …and not in a text message.
Sharing concerns with colleagues, managers, execs, or even clients takes skill, practice, and finesse. This program provides tactful tools to approach conflict with coworkers of all levels. We share helpful tricks to elicit conversation, encourage participation, and achieve consensus. Participants practice listening skills through a variety of exercises to hone their ability to empathize with colleagues and open up to differing viewpoints. Everyone leaves with clarity and courage to improve working relationships and resolve conflict eloquently.
Participants leave this program with the ability to:
Understand the importance of strong listening skills
Determine when conflict is worth discussion
Lead feedback conversations with questions and endorsements
Provide recommendations that align with team or business impact
Discuss issues directly, avoiding misunderstandings or derailers
Preview This Course
Watch a short clip of this course to learn more about our training style and what’s included in the program