The Good, Bad, and Ugly

Giving and Receiving Feedback

Feedback is like physical exercise: good for everyone, hard to get started, but easier to maintain. Similar to exercise, you need to make feedback a habit until it’s embedded into your daily routine. Many people put off sticky situations or tough conversations until they become ugly emergencies, but the smartest professionals prevent messes by sharing regular doses of feedback. It’s all about building a foundation of trust and communication through open and honest feedback.

Companies are moving away from the one-time annual review to a model that encourages regular check-ins, spot coaching, and real-time feedback that is constructive for the future instead of reflective of the past. This program focuses on when, what, and exactly how to state what needs to be said to keep communication lines open in any working relationship. To minimize the apprehension that typically accompanies critical conversations, participants have a chance to practice delivering feedback through a variety of real-world situations. In the end, everyone feels empowered to deliver and receive feedback on an ongoing basis.


Participants leave this program with the ability to: 

  • Give honest reactions without candy coating or lecturing
  • Listen interactively, lower tension, and defuse defensiveness
  • Provide day-to-day spot coaching and course corrections
  • Address exceptionally hot issues swiftly and decisively
  • Adjust for bosses, coworkers, colleagues and clients
  • Receive constructive criticism openly and candidly


 This program shows professionals how to lay the foundation for honest communication,  trust, and meaningful feedback in any working relationship.


Partial-day Workshop


Up to 24 Participants


Team Performance

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