What is an Accidental Manager?

A recent survey[1] revealed a concerning trend: A significant portion of managers – approximately 66% – are ill-equipped to lead teams due to lack of training. This cohort has been dubbed ‘accidental managers’ to describe their lack of preparation for this role, and what’s even more concerning is that many of these managers were promoted into their leadership roles without an increase in pay or change in title. The ability to communicate effectively, foster collaboration, and inspire teams is crucial for the modern manager to succeed in their own role while also retaining and motivating their people.

This series covers the core skills of leadership including communicating effectively, delegating, setting expectations, structuring feedback conversations, and navigating change.




This curriculum focuses on emotional intelligence, decision making, and motivational techniques that can help managers cultivate their advanced leadership skills.




In addition to formal training, organizations can also play a role in supporting their managers’ growth through mentorship programs and coaching services. While the ‘accidental manager’ skills gap presents a significant challenge in today’s workplace, it is by no means insurmountable. Through a combination of intentional development and organizational support, managers can emerge as confident leaders capable of navigating the complexities of tomorrow.

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